Return & Refund Policy

At Strideify, we prioritize your satisfaction and strive to provide a seamless return and refund experience. Our Return & Refund Policy has been designed to ensure fairness and transparency. Please familiarize yourself with the following details:

  1. Eligibility for Returns: To be eligible for a return, your item must meet the following criteria:
  • The item must be unused and in the same condition as when you received it.
  • It should be accompanied by the original packaging, including all documents, tags, and accessories.
  • The return request must be initiated within 5 days of receiving your order.
  1. Return Process: To initiate a return, please follow these steps:
  • Contact our dedicated customer support team or visit our website and provide the necessary order details along with the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
  1. Cancellations: Orders can be canceled within 2 hours of placement. To cancel, please reach out to our support team at support@strideify.com. Kindly note that a 15% cancellation fee will be applied to any order cancellation.

  2. Refund Process: Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If the return is approved, we will initiate a refund to your original payment method within a reasonable timeframe. Please note the following:
  • Any applicable shipping fees or restocking charges may be deducted from the refund amount.
  • We are unable to issue refunds for personalized or engraved items unless there is a manufacturing defect or an error on our part.
  • Gift cards and promotional items are also non-refundable.
  1. Shipping Address: To ensure successful delivery and smooth processing of your order, please provide an accurate shipping address during checkout. Once the package is shipped, we are unable to make changes or alterations to the address. If the package is returned due to an incorrect address or is rejected, any associated return shipping fees will be deducted from the refund.

Please note the following important points:

  • It is recommended to review our complete Return & Refund Policy, including additional terms and conditions, on our website for a detailed understanding of the process.
  • Strideify reserves the right to modify or update this policy without prior notice, and all changes will be effective immediately.

We understand that returns may occasionally be necessary, and we are here to assist you throughout the process. Should you have any questions or require further assistance regarding returns and refunds, our dedicated customer support team is available to provide the necessary guidance and support.